***** Comitted & No Refund
<p>On the 27th receive a deduction on my bank account to the amount of R2074.00. On investigation somone add two additional sim nr's to my other contract which I also upgraded at the same store. My normal deduction was R349.00 per month. I brought this to the stores attention which assisted but now my current number has been suspeneded I can only use Whatsapp & Internet & incoming calls. Again spoken to the store staff & Izak Joubert still no refund or correction on my contract\phone. I'm very desparate</p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
19 Jun 2017, 08:58Dear Zirk,
Thank you for bringing this matter to our attention, apologies for the lapse in service.
Kindly note the ********** accounts has been deactivated and the journal will be processed. Our ***** team will touch base with with more information.
Herewith is reference number #***
Please bear with us during this process.
Thank you,
Warm regards ,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply19 Jun 2017, 08:58
Official
Dear Zirk,
Thank you for bringing this matter to our attention, apologies for the lapse in service.
Kindly note the ********** accounts has been deactivated and the journal will be processed. Our ***** team will touch base with with more information.
Herewith is reference number #***
Please bear with us during this process.
Thank you,
Warm regards ,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
30 Jun 2017, 23:31Thxs for the response....In previous review all nessary processes were followed and I explained my deduction should be R349.00. On 30th Jun 2017 MTN again deducted R1887-00 ...HOW THE HELL IS THIS POSSIBLE???????????
R1538.00 more than my montly installment....I'm now realy have it with MTN..I'm opening a ***** case against you as this is the 2nd month!!!
's update30 Jun 2017, 23:31
Reviewer Update
Thxs for the response....In previous review all nessary processes were followed and I explained my deduction should be R349.00. On 30th Jun 2017 MTN again deducted R1887-00 ...HOW THE HELL IS THIS POSSIBLE???????????
R1538.00 more than my montly installment....I'm now realy have it with MTN..I'm opening a ***** case against you as this is the 2nd month!!!