1 reviews | Active since Nov 2016
***** claim still not resolved after 1 MONTH
<p>1 MONTH and still counting. Documents had to be resent after three weeks as they could not be located. This service is absolutely disgusting. Funny thing though is that two *****ulant lines will still reflect on the next invoice received. Do you guys not have any sense of urgency, then again its not your money its my money being debited. Do you care as to what happens with my details on the credit bureau? Does MTN care how frustrating this is for me as a client to be the one to follow up all the time? I dont think you guys care, i even wonder if you would respond to this. This is the reason why you are rated the worst mobile network operator, you do not know what customer service is. I wish i could port out, this service is not acceptable to me as a consumer. </p>
NO RESPONSE, WHY AM I NOT SUPRISED................. SERIOUSLY MTN
NO RESPONSE, WHY AM I NOT SUPRISED................. SERIOUSLY MTN
I STILL HAVE NOT RECEIVED A CALL, SHOULD I TRY GOING TO THE NEWSPAPERS????? AMYBE THEN I WILL GET A RESPONSE
I STILL HAVE NOT RECEIVED A CALL, SHOULD I TRY GOING TO THE NEWSPAPERS????? AMYBE THEN I WILL GET A RESPONSE
Good morning Natasha
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation the matter has been escalated to the Billing team to have your account reconciled and for the necessary credits to be processed on your account. I would also forward an email to ***** department to contact you with the necessary feedback as you have requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good morning Natasha
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation the matter has been escalated to the Billing team to have your account reconciled and for the necessary credits to be processed on your account. I would also forward an email to ***** department to contact you with the necessary feedback as you have requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Not 1 manager available to help, consultants don't know what they are doing and have a don't care attitude. Consultants don't know what their processes are. The service is so terrible and no one cares how these ***** lines effect my credit record. As a consumer I am left so helpless with MTN, you are put in hold, calls are dropped in your ear. This has been so frustrating. MTN you do not offer customer service.
Not 1 manager available to help, consultants don't know what they are doing and have a don't care attitude. Consultants don't know what their processes are. The service is so terrible and no one cares how these ***** lines effect my credit record. As a consumer I am left so helpless with MTN, you are put in hold, calls are dropped in your ear. This has been so frustrating. MTN you do not offer customer service.
Still no response
Still no response