WM
Winnifred M
1 reviews | Active since Jan 2018
18 Feb 2019, 10:01
***** cellphone account opened
Good day, My Name is Winnifred Mokwena 820216, On the 17th of January 2019, I received a call from the MTN legal department saying that there is outstanding amount that is due that I need to pay regarding the contract, then I explained to her that I don't have a cellphone contract and I have never app**** for any contract. Please note that someone opened/app**** for this contract on MTN on the 2018/08/21 using my details and contract monthly amount is R476, but what surprises me consultant from MTN the Grove Mall confirmed the banking details of which is not mine. I've submitted an affidavit and certified copy ID on the 20th January 2019 to MTN the Grove Mall as advised. This is affecting my credit score and I didn't receive any communication fro MTN as from the 29/01/2019 till to date
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MTN South Africa's replyOfficial
18 Feb 2019, 13:26 Good day Winnifred Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. I have escalated your complaint and documents to the ***** dept for investigation. They will investigate and provide resolution to me. I will contact you soon. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply18 Feb 2019, 13:26
Official
Good day Winnifred Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. I have escalated your complaint and documents to the ***** dept for investigation. They will investigate and provide resolution to me. I will contact you soon. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,