1 reviews | Active since Nov 2017
***** case unresolved! **************** by MTN.
Shocking, there is no such thing as customer service at MTN, they ***** from your account and don't care! A contract for Connect Direct - Gauteng was opened by a Sales Consultant in store. This contract was not opened by me, and my account has been **********ly debited for this contract. The details that I got from MTN are that the device given to the person who did this, was a Samsung galaxy S3 Mini and was taken in store. The FiCA Documents were not verified or provided. Identity Document - I have my green bar coded ID with me, and when you open an account, they need the original, so what document was provided? Confirmation of Employment - What was used for the confirmation of employment. Proof of Address - The address provided for this contract was an invalid address. Banking details - How did MTN obtain my banking details?
I have requested a copy of the contract to verify the signature that was used. The total amount owing to me by MTN is R1,504.43, and I have been fighting since July for a refund, 5 Months! I have dealt with 4 different contacts, completed the ***** online query, and yet, I am still waiting for my money!!!! I have provided affidavits, logged the query, called every 2 weeks for months, and yet MTN obviously need my money more than me because they haven't even attended to my query.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming your ID number to pick up the account details.
The ***** department has finalized the request and investigation in August month, the ***** department has not placed the journal on the account.
A***
REQ:***
********** ACCOUNT OPENED
USING FALSE DOCUMENTS
CLIENT WAS A VICTIM OF IMPERSONATION
LINES DEACTIVATED
We have requested that the ***** department assist us urgent with the journal to clear up the account balance. Once the journal reflects we will then request a refund for the debit order of R1504.83 that was debited successfully.
Please can you check for me on your bank statement if you were charged any bank cost, if yes please feel free to send to me a the statement underline the bank charged to pass a credit for this and to refund you as well.
My email address ***
The debit order was cancelled and the bank details as well, once this is finalized i will email you and request for the bank details for the refund.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming your ID number to pick up the account details.
The ***** department has finalized the request and investigation in August month, the ***** department has not placed the journal on the account.
A***
REQ:***
********** ACCOUNT OPENED
USING FALSE DOCUMENTS
CLIENT WAS A VICTIM OF IMPERSONATION
LINES DEACTIVATED
We have requested that the ***** department assist us urgent with the journal to clear up the account balance. Once the journal reflects we will then request a refund for the debit order of R1504.83 that was debited successfully.
Please can you check for me on your bank statement if you were charged any bank cost, if yes please feel free to send to me a the statement underline the bank charged to pass a credit for this and to refund you as well.
My email address ***
The debit order was cancelled and the bank details as well, once this is finalized i will email you and request for the bank details for the refund.
Kind Regards,
Alice van der Merwe
Best regards,