***** case unresolved

On the beginning of this year in January 2016, I received an sms notificatiin from the bank of a returned debit order. I immediatly called the mtn call centre for contracts I got spoke to a lady whom confirmed that someone took a a top-up contract on my behalf which was a Samsung S6 plus edge and top-up bundles which amounted to R859.00,I advised the lady that i never went to Morning in Kzn to take an additional contract.I then asked her to suspend the number and advised it will be blacklisted was gievn ***** numbers to call but was referd to mtn store to open a case.I went to SouthGate where i initially opened the account,print outs where which confirmed the above information, I was advised to do an affidavit stating what happened,I went to the police station ,did affidavit and went to submint it Jabulani Mall gave documents to the consultants was told i would receive reference number ,days passed no reference .I went back again was promised i will receive an sms but no reference.I took upon myself went to Carlton Centre branch,gave my documents advised it will be resolved within 7 days,my services have been suspended,bad service I must say unprofessionalism at its best.