***** Case since August
<p>I advised MTN in August of ***** against my on account A ********** was done **********ly. I did not upgrade this account. I have attached a copy of this affidavit. I don't know how this account was upgraded prior to my consent or having none of my documents. Please note that this laptop account is to be closed.</p> <p>I have done 5 follow ups via email and phone call and have gotten no response. 3 debit orders have been taken from my account and nothing is happening. I have been sent from pillar to post</p> <p> </p>
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MTN South Africa's replyOfficial
05 Oct 2016, 20:20Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have sent you an email kindly respond to the email sent to you so that the matter can be investigated by the ***** department.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply05 Oct 2016, 20:20
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have sent you an email kindly respond to the email sent to you so that the matter can be investigated by the ***** department.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,