***** case since 2014 still not resolved

To whom it may concern: I went to MTN Canal Walk to do an application for TABLET in 2014 a few days later I received a sms to say I can collect the tablet, I then went to MTN Canal walk and was informed by the salesman that I didn’t have enough creditability to qualify for the tablet, Confused I spoke to my son who offered to take out a laptop instead on his account, Satisfied we went home. A few weeks later I received a call from a MTN Consultant informing me that the tablet was ready for collection, I thus informed her that I went to the store and was declined as I did not qualify, I also informed her that I was not interested as I had a laptop. A few months later I go to a MTN store to pay my bill only to be informed by the salesperson that I’ve already paid, I assumed my son had paid the bill as he was there the day before to pay his. A few months later I went to my bank to query money missing on my account after checking the statement I noticed MTN was being debited from account each month and the amount was extremely high. I went home and checked my invoices to notice two problems; 1) There were 2 invoices instead of one 2) My surname had been changed back to my previous surname without my consent or knowledge. I then went to MTN and discovered that I was paying for a tablet that I never had, furious I went to MTN Canal walk to query what happened I was informed by the salesman that it was a fault on MTN’s side he then reported the issue on the 08-09-2015 and we received the following reference number: REQ – ***. Later in the month upon receiving my new invoice I realized that nothing had been resolved and MTN was threatening to suspend my Cellphone if I did pay the full amount, Concerned and upset I went to a MTN store nearby and queried what was happening. The salesman checked on the system and found out that nothing was escalated further, he then logged a new query and gave me a new reference number: REQ – *** I have had my line suspended twice and both times I had it reconnected again. My Cellphone was disconnected again on the 14-03-2016 and I absolutely refuse to pay for a TABLET I NEVER received. Also I want all the monies that were taken off my account for a WHOLE YEAR refunded to my MTN account. Every time I go to the store I find out that NOTHING has been done. My Cellphone is disconnected and I assume that MTN has put my name on ITC for non-payment. HOW CAN I PAY FOR A PRODUCT NOT RECEIVED AND WHEN IS THIS ISSUE GOING TO BE RESOLVED AS I NEED MY PHONE. *** CURRENTLY USING A VODACOM NUMBER AS I REFUSE TO SUPPORT MTN FURTHER ** Account at MTN: A138859