***** case

I'm Mthunzi Shezi mtn contract customer. Right I'm really frustrated and ****ed off about your service. I lost a phone on the 21st of July and around 5/6th of August I went to Mega City Mtn store to do sim swap and take a new phone only to find out that there's a phone I have been paying for and I do not know nothing about it. They advised me to go the police station to do affidavit, I did that. They scanned the documents and told me that they will stop that number, this will take 21 days for investigation someone will contact me. On the 4th of September I went back to the same store, they told that there's nothing on the system stating that I have logged a ***** case, now tell me all this time I don't have a phone I'm just using old phone just to receive calls and your guys are telling me that there's nothing on the system how possible is that?

It not my fault from the 1st place that you opened a contract without my concern or valid signature that I have two contracts, if I did not lost the phone I wouldn't have known about this yet you delaying the process of your own fault, there are too many things I'm not handling because I don't have a phone. You have got pathetic service I must tell you. PLEASE RESOLVED THE ISSUE ASAP I'm sick and tired of running around. I thought you would handle this before I escalate it further. Id number: ********** 758083 My Contact number: ********** Regards Mthunzi Shezi