nP
nkele P
1 reviews | Active since May 2017
08 May 2017, 14:16
***** case
<p>i have logged a ***** case with mtn for almost a month now, i have submitted all the relavant documents but still they still disconnected my line i spoke to several call centre agents to get assisted on this matter. i have been doing run arounds i use my time my money to try and get this thing done but still no one can help some say i must open case while others say i mustnt so. this is my first time having contract with mtn and i guess it is my last it sucks. i mean the signature on the contract differs from my own signuture the guy didnt even bother to change it but they still disconnect my line what are they actually investigating that even a person who cant read can tell that there are 2 different signture?? i am so dissapointed and i will never do business with mtn NEVER!!!</p>
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MTN South Africa's replyOfficial
09 May 2017, 09:06Thank you for your post.
We apologize for any inconvenience incurred.
Our ***** department has investigated the 2 lines ***+*** opened on the account, as per the ***** department they have compared the signature and the signature do correspond with the additional contracts opened in your name.
As per the ***** department the client should open a case against MTN as the original id was used to open the 2 additional lines
The account balance R 1,853.72 this balance need to be paid before the lines can be opened.
Kind Regards,
Alice van der Merwe
Reference Number: ***8
Best regards,
MTN South Africa's reply09 May 2017, 09:06
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Our ***** department has investigated the 2 lines ***+*** opened on the account, as per the ***** department they have compared the signature and the signature do correspond with the additional contracts opened in your name.
As per the ***** department the client should open a case against MTN as the original id was used to open the 2 additional lines
The account balance R 1,853.72 this balance need to be paid before the lines can be opened.
Kind Regards,
Alice van der Merwe
Reference Number: ***8
Best regards,
nP
nkele P's updateReviewer Update
09 May 2017, 09:48Please clarify the signatures you referring to; because the signature on my driving licence is not on any of the documents of that addition contracts and that it is my original signature. I guess your ***** department doesn't know what to investigate, anyway I cannot tell you what to do but I believe that you have the procedure in place to resolve the matters of my nature. I managed to open a case only yesterday after your *********** staff that have been giving me the incorrect/different information in regards to resolving the query. I am currently awaiting the case number to be sent and unfortunately I have to rely on someone to get it because my line is disconected....THANKS TO MTN! I am not prepared to pay whatever balance you can quote which relates to these 2 lines. However I expect my query to be resolved urgently as my authorised contract is up-to-date. I am very dissapointed even further about the response I just got.
nP
nkele P's update09 May 2017, 09:48
Reviewer Update
Please clarify the signatures you referring to; because the signature on my driving licence is not on any of the documents of that addition contracts and that it is my original signature. I guess your ***** department doesn't know what to investigate, anyway I cannot tell you what to do but I believe that you have the procedure in place to resolve the matters of my nature. I managed to open a case only yesterday after your *********** staff that have been giving me the incorrect/different information in regards to resolving the query. I am currently awaiting the case number to be sent and unfortunately I have to rely on someone to get it because my line is disconected....THANKS TO MTN! I am not prepared to pay whatever balance you can quote which relates to these 2 lines. However I expect my query to be resolved urgently as my authorised contract is up-to-date. I am very dissapointed even further about the response I just got.