LM
Lumka M

1 reviews | Active since Jun 2014

12 Jan 2016, 07:33

***** case

Frustrated client with MTN. Two ********** lines were opened in my name at MTN. First bill was R2400, following month the bill was R10200. I logged a complaint in November 2015 every time I must always call them as they continuously suspend my account every two weeks. Every time I call them they tell me the query is pending. I ask for the ***** department and that department referred me back to them. There is nobody with a decency to call me at MTN.

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Jan 2016, 23:11
Official
Hello lumkamadyibi,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

The two lines have to be closed, please be advised that your query has been transferred to our ***** department for resolution.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,