EM
Ernest M
1 reviews | Active since Sept 2015
19 Oct 2015, 14:43
***** CASE
A FEW WEEKS BACK, I PUBLISHED A COMPLAINT HERE TO MTN ABOUT THE WAY THEY PROMISED TO SOLVE MY ***** CASE, AND TO MY SURPRISE THEY DID ACKNOWLEDGE THAT THEY WERE AT FAULT AND THEY WILL GET BACK TO ME AND SORT THE MESS.<br> <br> BUT TO THIS DAY I AM STILL WAITING FOR THEIR CALL AND THEIR CALL CENTER IS NOT HELPING AT ALL. I GUESS THE REASON FOR THEIR REPLY HERE WAS TO SHOW THE PUBLIC THAT THEY DO TAKE THEIR CUSTOMERS SERIOUS BUT I MUST SAY THAT THE RESPONSE WAS JUST FOR PUBLIC EYE. AND FOR THIS I GUESS I SHOULD TAKE MY CONTRACT SOMEWHERE ELSE WHERE THEY WILL SEE ME AS A VALUABLE CUSTOMER.
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MTN South Africa's replyOfficial
20 Oct 2015, 14:31Hello somandla,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the ********** SIM cards have been deactivated from the account and we've contacted the management team within our ***** Department to assist with getting the credits allocated to the account for the debit that came off your banking for the ********** lines.
As soon as the credit is allocated to the account, we will touch base with you as soon as it is reflecting and we will request our Banking Department to refund the credit to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the ********** SIM cards have been deactivated from the account and we've contacted the management team within our ***** Department to assist with getting the credits allocated to the account for the debit that came off your banking for the ********** lines.
As soon as the credit is allocated to the account, we will touch base with you as soon as it is reflecting and we will request our Banking Department to refund the credit to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply20 Oct 2015, 14:31
Official
Hello somandla,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the ********** SIM cards have been deactivated from the account and we've contacted the management team within our ***** Department to assist with getting the credits allocated to the account for the debit that came off your banking for the ********** lines.
As soon as the credit is allocated to the account, we will touch base with you as soon as it is reflecting and we will request our Banking Department to refund the credit to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the ********** SIM cards have been deactivated from the account and we've contacted the management team within our ***** Department to assist with getting the credits allocated to the account for the debit that came off your banking for the ********** lines.
As soon as the credit is allocated to the account, we will touch base with you as soon as it is reflecting and we will request our Banking Department to refund the credit to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,