EM
Ernest M
1 reviews | Active since Sept 2015
17 Sept 2015, 15:39
***** CASE
AN ACCOUNT WAS OPENED UNDER MY NAME AT MTN, AND MTN DID NOT BOTHER TO VERIFY WITH ME IF I AM INDEED OPENING THE ACCOUNT. THE NEXT MONEY WAS DEBITED ON MY ACCOUNT SO I HAD TO CLOSE IT AND THEY DID DO THEIR INVESTIGATION AND FOUND OUT THAT IT WAS NOT ME. I WAS PROMISED MY MONEY BACK AND ITS BEEN THREE MONTHS WAITING AND THEIR CALL CENTER IS NOT HELPING AT ALL.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Sept 2015, 09:30Hello somandla,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that our ***** department has finalized the ***** request.
Please see the feedback from our ***** department.
********** additional SIM, Victim of impersonation, false documents used to obtain the additional contact . Journal to be posted on the account as soon as the invoices have closed on the 13/05/15.
The request has been sent to the ***** department to finalized the Journal request.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that our ***** department has finalized the ***** request.
Please see the feedback from our ***** department.
********** additional SIM, Victim of impersonation, false documents used to obtain the additional contact . Journal to be posted on the account as soon as the invoices have closed on the 13/05/15.
The request has been sent to the ***** department to finalized the Journal request.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply22 Sept 2015, 09:30
Official
Hello somandla,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that our ***** department has finalized the ***** request.
Please see the feedback from our ***** department.
********** additional SIM, Victim of impersonation, false documents used to obtain the additional contact . Journal to be posted on the account as soon as the invoices have closed on the 13/05/15.
The request has been sent to the ***** department to finalized the Journal request.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that our ***** department has finalized the ***** request.
Please see the feedback from our ***** department.
********** additional SIM, Victim of impersonation, false documents used to obtain the additional contact . Journal to be posted on the account as soon as the invoices have closed on the 13/05/15.
The request has been sent to the ***** department to finalized the Journal request.
Kind Regards,
Alice van der Merwe
***
Best regards,