***** case

on April27 money went off my bank account investigated and found out there was a *****ulant cellphone contract taken out on my name. Opened a ***** case with head office in Port Elizabeth. ***** ticket nr ***. managed to reverse debit order end of may again money went off my account. phoned MTN no they are still investigating the case. reversed again the debit order. logged a complaint on 3 June on MTN customer care via their website ( ref nr ***). when i enquire i get the same answer they are waiting for ***** department to get back to them then they will let me know. today 12 August I again emailed to find out how far they are. at the end of the day I will be handed over to lawyers and my name will be added to the credit bureau. I feel unhappy with the service i received so far as am a victim of identity theft and want this matter sorted out.