1 reviews | Active since Feb 2013
***** carried out on my bank account by MTN
On the 26th Feb 2016 I complained to MTN ***** dept. regarding an amount of R31,304.00 that was taken from my bank account by ***** by MTN. PLEASE NOTE THAT I AM NOT AN MTN CUSTOMER AT ALL. I explained that i had managed to get this amount reversed by my bank. There was also an amount of R580.00 taken **********ly from my account by MTN on the 25th Jan 2016 as well and this amount I did not manage to get the bank to reverse. Each amounts also incur service fees of R17.50 each. In addition the amount of R31,304.00 which I managed to reverse incurred a reversal fee of R60.00 for my account.<br> I was told by the ***** department of MTN that they would be reversing these amounts and crediting my bank account. But they are ignoring my emails and not crediting my account.<br> I think that somewhere it is ******* just to take money from someones bank account without their prior permission, to me it is like theft. I will have to now take it further. Just would like to warn other people of what MTN is doing.<br>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been escalated to the ***** department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been escalated to the ***** department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
