DB
Deon B
1 reviews | Active since Apr 2012
05 Jul 2015, 19:12
***** by submitting debit orders to my Bank
MTN have after quite a lot of correspondence, confirmations and liaison now for 3 consecutive months submitted debit orders to my bank account and therefore receiving monies *******ly. All payments was reversed. Stop intimidating old clients due to your inability to adhere and processing requests. <br> A ***** complaint form was completed on the official MTN website on 2 July 15, and to NO surprise, NO reaction.
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MTN South Africa's replyOfficial
13 Jul 2015, 11:23Hello Deon B ,
Dear Valued customer
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please be advised that this has been escalated to the relevant department ,and you will be advised of the outcome.
Warm regards,
Makhanani
MTN Service Provider
REQ:***
Dear Valued customer
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please be advised that this has been escalated to the relevant department ,and you will be advised of the outcome.
Warm regards,
Makhanani
MTN Service Provider
REQ:***
MTN South Africa's reply13 Jul 2015, 11:23
Official
Hello Deon B ,
Dear Valued customer
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please be advised that this has been escalated to the relevant department ,and you will be advised of the outcome.
Warm regards,
Makhanani
MTN Service Provider
REQ:***
Dear Valued customer
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please be advised that this has been escalated to the relevant department ,and you will be advised of the outcome.
Warm regards,
Makhanani
MTN Service Provider
REQ:***