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Annetjie R

1 reviews | Active since Nov 2018

23 Nov 2018, 07:23

***** by MTN staff

A staffmember at MTN Brits upgraded on my account thus committed ***** and nothing is done about it I sit with an old phone that is giving me problems I want to cancel my contract Im a pensioner I cant pay for MTN staff for phones etc I dont want to upgrade again

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Replies (2)
MTN South Africa
MTN South Africa's reply23 Nov 2018, 08:10
Official
 Thank you for your post.   We sincere apologized for any inconvenience incurred.  Thank you for your time online.  Please be advised the contract expires 2019-01-24. As per our online discussion you have requested for the cancellation of the contract when expires.  Cancellation request is required a month before the contract expires.  We have sent the request to the Cancellation department to set up a cancellation notification for the 24-1-2019.  Your reference number ***.  Kind Regards, Alice van der Merwe  Complaints Analyst  *** 

Best regards,

MTN South Africa
MTN South Africa's reply26 Nov 2018, 20:48
Official
 Thank you for your patience.  Kindly be advised the cancellation notification has been set up for the 2019-01-25. The reference number ***2.  Kind Regards,  Alice van der Merwe  

Best regards,