***** by MTN staff

Hi, On 07/02/2019 I took out a contract via telephone with an MTN agent for my cell number *** The contract was for 350 anytime minutes and 3 gigs anytime data. The first year was fine, but as soon as 2020 started they reduced my minutes to 200 and my data to 2 gigs. When I complained they asked for a contract. I told them it was done via telephone. When I checked my MyMTN app it showed me 350 anytime minutes and 3 gigs anytime data. Shortly after I complained I checked and someone had changed my package to 200 anytime minutes and 2 gigs of data. Each month I receive a sms to let me know that I have been credited with 350 anytime minutes and 3 gigs anytime data. I check and only receive 200 anytime minutes and 2 gigs anytime data. Here is proof. ( look at screenshot ) MTN has 1 month roll over. How can I accumulate so many minutes and data if I am not telling the truth. I have a second contract on cell number *** It was originally on the MyMTN app 150 anytime minutes and 1,5 gigs anytime data. Someone has changed that on the app to say inclusive of minutes and inclusive of data. Originally I received 150 minutes anytime minutes and 1,5 gigs anytime data. Now 100 anytime minutes and 1 gig of anytime data All this changed a year after I took out the contract. Surely you can see the ***** involved here. I would advise everyone to never take out a contract telephonically or online with MTN. Or for that matter stay away from MTN.