NN
Nishendran N
1 reviews | Active since Jan 2014
22 Mar 2016, 13:04
***** BY MTN STAFF
I HAVE A TOP UP 100 CONTRACT ***) WHICH IS DUE FOR UPGRADE THIS MONTH. WHEN I CALLED IN TO CANCEL THIS CONTRACT, I AM TOLD THE UPGRADE WAS ALREADY DONE ON 5TH OF MARCH TO A TOP UP 350. IT WAS DONE AT 5:30AM ON A SATURDAY MORNING IN WESTERN CAPE...IM FROM DURBAN. NOW, 17 DAYS LATER AND NO FEEDBACK FROM MTN. NOW IM LIABLE FOR PAYING THE BILL UNTIL MTN DECIDES WHAT TO DO. I MUST NOW PAY FOR MTNS INTERNAL ISSUES...A COMPANY THAT PRIDES ITSELF ON SERVICE...I SHOULD NOT BE INCONVENIENCE BY MTN'S POOR INTERNAL SECURITY...I NEED THIS ISSUE RESOLVED ASAP AS I NEED TO GET A NEW CONTRACT...
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MTN South Africa's replyOfficial
24 Mar 2016, 14:29Hello Nishennaidu7,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We note that the query was logged with ***** on the 2016/03/10 ref # REQ:***. Please advised that we have escalated the matter to the management team of the ***** division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We note that the query was logged with ***** on the 2016/03/10 ref # REQ:***. Please advised that we have escalated the matter to the management team of the ***** division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2016, 14:29
Official
Hello Nishennaidu7,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We note that the query was logged with ***** on the 2016/03/10 ref # REQ:***. Please advised that we have escalated the matter to the management team of the ***** division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We note that the query was logged with ***** on the 2016/03/10 ref # REQ:***. Please advised that we have escalated the matter to the management team of the ***** division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,