***** by mtn on my information

Item: MTN South Africa
Rating: 1
Author: Lebo M

Good day

Someone took contract phones at the mtn store in my name on the 10th of December 2021 and I reported the matter to mtn the same day as it was happening because I was receiving confirmation smses on my phone. When I was speaking to an mtn consultant she told me that the ***** was taking place at an mtn store in Ermelo, Mpumalanga and I was in Johannesburg(Morningside)at work during the time. I was requested to send an affidavit and a certified copy of my ID for which I did on the same day and received a confirmation email that the documents were received and it has been sent to the ***** department and it will take 21 days for the matter to be resolved. I also went to the nearest mtn store for which print outs for the contract were done and shown to me and my signature, copy of my ID, payslips and bank statements were not there. It has been almost 3 months now and mtn hasn't gotten back to me, whenever I call am being told that the case is still open and there's nothing they can do about it until their ***** department deals with the matter. This has really affected me in a way that my credit score has dropped and am being listed as as a slow payer at the credit beauraux. Mtn has failed to resolve my matter, they checked my credit score without my consent abd according to the POPIA act, mtn as failed to protect my information. Am writing this email as am out of options and I don't know where to go or what to do as this is affecting my life in a negative way and mtn is not doing anything about it. Please help me with this matter and let me know if there is anything you need from my side.

Kind regards Lebo Mokoena ***)

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Lebo M's updateReviewer Update

04 Mar 2022, 12:40

I called mtn yesterday the 3rd of March and the consultant told me that the ***** case has been closed and the matter has been resolved and everything has been credited back and they did indeed found that it was ***** and those contracts have been removed from my name. Mtn has not send me any confirmations, no sms or email to confirm this. I had also asked the consultant to send me something in writing to confirm that the matter has been resolved and my name has been cleared and she said she is sending me an sms for which I didn't receive til today, so basically the consultant **** to me. I feel mtn doesn't care about it's clients, I have been with mtn for 21 years now and I am having trust issues and doubts now about them. I was never contacted about the case by mtn, am the one who was always calling me even after resolving the issue mtn didn't contact me to tell me it has been resolved, I am the one who called them. To be honest I feel that mtn doesn't even care what their failure to protect my information ( according to the POPIA) has affected me and my credit score has dropped because of the ***** that I believe it was done by their employees. Am still waiting for mtn to contact me and send me a written apology and let me know professionally that the matter has been resolved. My credit score was checked without my consent by mtn and it's employees. I also have some questions for them, how do they proceed opening contracts without any supporting documents? How did they do my credit checks without my consent? Why were the contracts approved with the forms that had no signature? What are they going to do to make sure thaty credit score is back to where it was before their *****?, why was I informed that it will take 21days to resolve my matter but that wasn't the case as it took 3 months for mine to be resolved? Why didn't they contact me?. Am very disappointed and am hoping that I will be hearing from them soon because I don't am going to take legal action as am already in contact with my lawyer. MTN SOUTH AFRICA am hoping to hear from you soon

Lebo M's update04 Mar 2022, 12:40

Reviewer Update