AC
Albie C
1 reviews | Active since Jun 2014
31 Jan 2016, 08:02
***** by MTN, for the second time MTN *****ed me.
Last month MTN deducted R10000 from my bank account. I went through all the processes to get my money back. This month MTN deducted R20245. What the heck MTN. I am not even a MTN customer.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
01 Feb 2016, 12:43Hello cilliersa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly send us your certified copy of your ID and an affidavit stating that you do not have an account with MTN in order for the ***** department to investigate further on this matter. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly send us your certified copy of your ID and an affidavit stating that you do not have an account with MTN in order for the ***** department to investigate further on this matter. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply01 Feb 2016, 12:43
Official
Hello cilliersa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly send us your certified copy of your ID and an affidavit stating that you do not have an account with MTN in order for the ***** department to investigate further on this matter. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly send us your certified copy of your ID and an affidavit stating that you do not have an account with MTN in order for the ***** department to investigate further on this matter. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's replyOfficial
01 Feb 2016, 12:43Hello cilliersa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly send us your certified copy of your ID and an affidavit stating that you do not have an account with MTN in order for the ***** department to investigate further on this matter. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly send us your certified copy of your ID and an affidavit stating that you do not have an account with MTN in order for the ***** department to investigate further on this matter. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply01 Feb 2016, 12:43
Official
Hello cilliersa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly send us your certified copy of your ID and an affidavit stating that you do not have an account with MTN in order for the ***** department to investigate further on this matter. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly send us your certified copy of your ID and an affidavit stating that you do not have an account with MTN in order for the ***** department to investigate further on this matter. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***