***** by MTN and MTN Repairs and Data Lost

<p>I have taken the modem <strong>IMEI no.: ********** ********** 6 for repairs</strong> on the 15/07/2016 and i received it back yesterday a different model, standard and value of less than what i have purchased before without any communication, Today <strong>i am told MTN will not refund me on the data that i lost</strong> due to me not having a device, which was with them and which MTN did not adhere to the turnaround time of 21days as per SLA. <strong>Again the modem is not compatible to the laptop am using.</strong> I have lost money because monthly i am paying this guys (MTN) and now i am told they cannot reimburse me for the data i lost since it does not accumulate, this simple means even for this month i will forfeit it since i can not deplete the data by monday 3/10/2016 because i only received the modem yesterday. All this was never communicated to me, w<strong>hen i took the device to the store in Menlyn i enquired for a courtesy modem</strong> so that i can continue using data but i was informed that they don't give courtesy modem's today i am told by<strong> HVRC that i should have made a plan for me to use the data in the SIM card</strong>, where and how i don't know. We are treated like piece of **** like we don't have value, like we are not human being. CAN SOMEONE ASSIST IN THIS REGARD, I PERSONALLY NEED ASSISTANCE BECAUSE I CAN'T PAY FOR WHAT I DID NOT USE, AND IT'S NOT MY FAULT. we are not valued as customers and our queries don't matter to MTN. This are ********** activities happeninig to me and my account by the very MTN that is supposed to assist instead of *****ing my money because they not rendering and delivering on their promises. I person had to make follow ups and be frustrated i have all the evidence of this emails were sent calls were made</p> <p> </p> <p>Kind Regards<br />The complainant</p>