***** BY MTN

In August 2021 I was eligible for a upgrade on my Mtn contract but i opted to cancel my contract due to the lack of service i had experienced over the years. during my conversation with a lady in retention she convinced me to renew my contract with a ''black Friday'' special whereby I would receive a new handset and i would keep my 150 minutes and receive 11gig of data to which I accepted.

Once I had received my handset a coupe of weeks later the package promised to me was the wrong one, instead I received 25 min and 2gig of data. i tried to rectify the mistake many times to which I received no real response.

Since then my phone has been suspended multiple times due to ''arrears'' they say. Over a R1000 they now tell me. I have asked to speak to a supervisor to which i was answered '' the supervisor is in a meeting'' My Phone has been suspended for 5 days now and each time i call to have my line reactivated a completely different answer is presented and different amounts owed is communicated to me.

They refuse to let me cancel but i have been paying for a service since august 2021 that i am yet to receive. speaking to a service provider at uitenhage branch in eastern cape, she told me that this is an old trick of Mtn and customers have complained and have been ****** in this manner.

I need help in resolving this issue as I am unable to conduct my day to day activities and its interfering with my work.