***** by MTN

I alerted MTN to a ********** number opened up in my name, with an amount of over R700 being debited every month from my account. I submitted an affidavit and ID documents, as per their request. They supposedly sent the documents off to the ***** department but when I called back to find out what was going on they eventually said they had lost my documents and that I needed to go back to the police station for another affidavit. When I follow up with them every two weeks or so I am told that the ***** department will get back to me in 2 days. It has been almost 7 months since I started this process. Eventually I was given the ***** department's number but when I call, I'm forced to listen to hold music for ten minutes before someone hangs up.