***** BILLING

MTN contracts are the worst. In 2018 in I took a contract with MTN for a Samsung S8 which was on promotion for 479 Rand per month for 24 months I signed the contract from the store and kept it I was then billed and debit it over 800 for the first three months. I tried to communicate this error via emails and communication with their agent at the outlet which I took the contract. I still got no response. I then decided to make calculation of the amount I owed according to the contract I signed and paid it in cash. I still had no communication whatsoever from MTN until the end of the 24 months they had transferred my account without communicating with me first to debt collectors. I explained my issue with them and ask them to escalate the matter back to MTN because I sent my communication but they couldn't help. due to that the labeled me as a default. I sent another communication to their complaints team and this is the response I got. Good day Thank you for your email request. Apology for any inconvenience caused to you. Cell number *** MTN account A*** The system reflect the following: In July 2018 you have added a new line for the following package: MTN Made for M S for subscription fee R489.00 The package should have received a discount credit for the 2GB booster bundle. The discount never app**** from activation date until expire date 13-6-2020. July 2018=R130.70 Aug 2018=R130.70 Sept 2018=R130.70 Oct 2018=R130.70 Nov 2018=R130.70 Dec 2018=R130.70 R784.20 with 15% vat =R901.83 Jan 2019=R129.57 Feb 2019=R129.57 March 2019=R129.57 APRIL 2019=R129.57 May 2019=R129.57 June 2019=R129.57 July 2019=R129.57 Aug 2019=R129.57 Sep 2019=R129.57 Oct 2019=R129.57 Nov 2019=R129.57 Dec 2019=R129.57 R1554.84 + 15% vat =R1328.06 Jan 2020=R129.57 Feb 2020=R129.57 March 2020=R129.57 April 2020=R129.57 June 2020 =R129.57 R647.85 + 15% vat =R745.02 R2974.91 Credit due to account. There is no credit due to you. Last debit order debited from your bank account was 1-11-2018 and this debit was unpaid. The account balance was owing R3321.00 to MTN when handed over to the legal team this balance covered your subscription fees until March 2020 for the 2 numbers connected on the account. Once the account is handed over to the legal team the system will not generated invoices further. Your account reflect the subscription fee for the following months was not added. April 2020= R489.00 May 2020=R489.00 June R2020=R489.00 Balance owing of R3321.00 MINUES the credit passed for R2974.91 against the account for discount not received from July 2018 to June 2020. Balance left R346.09+ Subscription fees R1467.00 Balance need to be paid to MTN to clear the account and credit score =R1813.09 Please make payment at Absa bank, once the credit reflect legal team will then intervene to close the account and send a request to the attorneys to remove your account and cleared the credit score. Bank: ABSA Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE Beneficiary Name: MTN SP Beneficiary Account Number: *** Branch Code: 632005 Deposit Reference: Your MTN cell phone number or your MTN account number. A*** Kind Regards, Alice van der Merwe MTN Egain *** Suddenly the instalment was R489 and not R479. Though I have a contract. And also activation fee of R1467.00 which is also not in black and white. However I paid it. I’m still not cleared and I have made so many calls with no one to help at all