JC
Jacqui C
1 reviews | Active since Dec 2015
08 Dec 2015, 15:32
***** at MTN Sim cloned
FTrying to report a ***** to MTN. Want to talk to a Managing Director, not call staff personel. <br> As I have tried on several occasions to phone & contact MTN, with no response. Tel *** can ring for half an hour. URGENT response requested for ***** ...I have had my sim cloned/duplicated recently, feel a syndicate working within the cel network with links into the main banks, for transactions to occur. Feel my personel details & info have been compromised. Await soonest response.
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MTN South Africa's replyOfficial
10 Dec 2015, 17:11Hello jacqui@v,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see a request has already been logged with our ***** Department (REQ:***). The matter is currently being investigated by a ***** analyst and they will make contact with you once the investigation is complete.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see a request has already been logged with our ***** Department (REQ:***). The matter is currently being investigated by a ***** analyst and they will make contact with you once the investigation is complete.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply10 Dec 2015, 17:11
Official
Hello jacqui@v,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see a request has already been logged with our ***** Department (REQ:***). The matter is currently being investigated by a ***** analyst and they will make contact with you once the investigation is complete.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see a request has already been logged with our ***** Department (REQ:***). The matter is currently being investigated by a ***** analyst and they will make contact with you once the investigation is complete.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,