CM
CRAIG M

1 reviews | Active since Nov 2015

02 Nov 2015, 13:10

***** at MTN persists on my account

2 days after opening a second line on my account, 3 additional lines were opened via MTN direct on my account, without my knowledge or permission. Despite submitting police certified sworn affidavit and supplying all info required on 22/09/2015, additional R31,000 incurred by these 3 ********** lines has been debited from my account. Have not heard a word from MTN since reporting this and branch manager at Canal Walk (where opened 2nd acc) refuses to even talk about this debacle. I have NEVER encountered such pathetic service in my life!<br> <br> In the absence of any comment from MTN (branch or ***** dept) since 22/09/2015 about the status & progress of cancelling these 3 unauthorised lines on my account or reimbursing me for the obviously ********** activity I can only conclude that the ***** was initiated at the MTN Canal Walk Branch - stay away at all costs!

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Nov 2015, 13:04
Official
Hello CRAIGMCKAY,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We do not pick up any notes on the account that the affidavit and ID copy has been received to send the request to the ***** department to investigate.

Please can you fax to me the affidavit, certified ID and signature on the ID copy to assist further. The fax number ***, please mark for my attention.

Kind Regards,

Alice van der Merwe

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