***** at MTN

A ********** account was opened at MTN using my details. Every month MTN debited my bank account. I contacted Claudette Charles ***** Administrator for MTN. She confirmed that it is a ***** case and even sent me the ***** ID book documentation that was used to open the account. I reported this all to the SAPS and a ***** case was opened. Claudette Charles said she would personally close the account and arrange a refund. Seven months down the line and MTN still taking money out of my account and no refund received from MTN. Can someone please assist to resolve this matter, I’m a pensioner and can’t afford these bank costs. Just this morning R2091.04 went off my account.