<p>I app**** for a contract online and got assisted by a guy who cut the phone call on me in the middle of the conversation. I then app**** again online and this morning I received a call from a lady who said I got declined. I told her I was not aware of this and I was not told. I asked why I got declined and she told me that I had an account which is in arrears for two months. I asked her which account this is as I don't know and she referred me to trans union. I've now downloaded my credit report and there is nothing about an account that's in arrears. Instead, I see that whoever checked my credit score captured incorrect details and added an incorrect address on my account and that makes me very suspicious of MTN.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have sent you an email as we need your ID number in order to check and for this incorrectly captured application and escalate the matter. Kindly reply so we can assist you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have sent you an email as we need your ID number in order to check and for this incorrectly captured application and escalate the matter. Kindly reply so we can assist you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
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