AN
AVHA N
1 reviews | Active since Apr 2011
21 May 2018, 15:14
***** at MTN
contract expired
my contract was due for upgrade, but to my surprise I receive an SMS saying your contract has been renewed without contacting me . I called MTN they are playing around with me. no one want to cancel it. I talked to Devashen Padayachee he said its cancelled but to my surprise still continuing to deduct. I called so many times but I only receive bad service. I send an email to Channel Queries ********** , they promise to come back to me within 24hrs but still no respond.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
22 May 2018, 08:02Good day Avha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may contact our cancellations department directly by dialing 135 and selecting option 4. They will be ab;e to assist you telephoniclly.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply22 May 2018, 08:02
Official
Good day Avha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may contact our cancellations department directly by dialing 135 and selecting option 4. They will be ab;e to assist you telephoniclly.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
AN
AVHA N's updateReviewer Update
22 May 2018, 14:45I did that more than 5 times, meaning am going to it again. what if I didn't get help? what's the next step.
AN
AVHA N's update22 May 2018, 14:45
Reviewer Update
I did that more than 5 times, meaning am going to it again. what if I didn't get help? what's the next step.
AN
AVHA N's updateReviewer Update
22 May 2018, 15:51I called 135 but didn't get help, they ask me to call ********** , and I did but not helped. I was on the line for more than 45min, no one to answer.
AN
AVHA N's update22 May 2018, 15:51
Reviewer Update
I called 135 but didn't get help, they ask me to call ********** , and I did but not helped. I was on the line for more than 45min, no one to answer.