FF
Francois F
1 reviews | Active since May 2015
03 Sept 2016, 05:00
***** at MTN
<p>Someone has taken out 2 new contracts on my account at the MTN Store in Eastgate on 05-08-2016. I tried to contact MTN ***** division but the number I got from the call centre did not work. I went to the police station and got a affidavid and a certfied copy of my ID and handed in the documents at the MTN store in Cresta on 06-08-2016. since then no one has contacted me from MTN and they deducted the money from my account for these ********** contratcs. MTN has the worst customer service in the world. Someone needs to do something about this poor service.</p>
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MTN South Africa's replyOfficial
05 Sept 2016, 11:03Good Day Francois
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
As per our conversation earlier, please supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply05 Sept 2016, 11:03
Official
Good Day Francois
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
As per our conversation earlier, please supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ: **********
Best regards,