AR
Aletta R
1 reviews | Active since Oct 2010
07 Jul 2017, 10:23
***** at MTN
<p>On 15th Feb I e-mailed MTN regarding amounts taken from my account when I did not use the phone. The last communication I made with the details they wanted was on 13th March. I even went so far as to fill in their ***** form on 10th April and to date have heard nothing.</p>
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MTN South Africa's replyOfficial
11 Jul 2017, 14:30Good day,
Thank you for your post and thank you for taking my call.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation we would like to credit your account with a R30 Airtime voucher for the delayed response.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply11 Jul 2017, 14:30
Official
Good day,
Thank you for your post and thank you for taking my call.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation we would like to credit your account with a R30 Airtime voucher for the delayed response.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
AR
Aletta R's updateReviewer Update
11 Jul 2017, 14:46After fruitless e-mails Kabelo has at last put this matter to rest. Thanks Kabelo Mosimanyane for your help and courtesy.
AR
Aletta R's update11 Jul 2017, 14:46
Reviewer Update
After fruitless e-mails Kabelo has at last put this matter to rest. Thanks Kabelo Mosimanyane for your help and courtesy.