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RM
Rapatsa M

1 reviews | Active since Sept 2016

22 Sept 2016, 16:17

***** at MTN

<p>I had a two year contract with MTN- Account Number A ********** which expired on 12 April 2016. The stop order continued and on 14 August 2016 I filled a cancellation form (REQ: ********** ). When I enquired I was told that I have upgraded the account till 06 May 2018. Someone must be disciplined MTN.</p> <p> </p>

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Replies (3)
RM
Rapatsa M's update22 Sept 2016, 16:21
Reviewer Update

urgent

MTN South Africa
MTN South Africa's reply23 Sept 2016, 11:02
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we require a sworn affidavit, certified ID copy in order for the ***** department to investigate the matter.

We would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

Best regards,

RM
Rapatsa M's update07 Dec 2016, 15:51
Reviewer Update

I forwarded an avidavit together with copy of my ID on 27/09/2016 as requested. These were recevied by Ms Mmapula Malebe, who then forwarded the documents to retensions. I was advised that the contract has been deactivated (Ref: ********** 7) and a request for a refund (REQ ********** ) was logged on 17/11/2016. I have made be reminders about the refund but no one is talking to me.

Regards

Mr Rapatsa Moye

********** 036