RS
Ryan S
1 reviews | Active since Oct 2016
12 Feb 2018, 09:42
***** and Theft
A few months ago, MTN allowed a random person to walk into their store and sign up for a contract in my name. They then proceeded to take thousands from my account every month without my authorization, this despite me coming into a branch and explaining that I had never signed up for an account.
Now, their legal department calls me three times per day and threatens legal action if I don't jump through a series of hoops.
How is it my responsibility to clean up their mess?
1. They allowed someone to sign up for a contract in my name without verifying their identity.
2. They stole money from my account month after month despite my explanation.
3. Now they're threatening action if I don't fix their mistake.
Not only should they clean up their own mess, but they should refund my money and pay me damages.
Every time I get a call, I ask to speak to a manager and I am told that that isn't an option. What the hell?
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Replies (2)
MTN South Africa's replyOfficial
12 Feb 2018, 18:21Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us the certified copy of your ID and affidavit to *** specifying that you did not open up a contract with MTN will then log a request with our ***** to investigate and resolve accordingly.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply12 Feb 2018, 18:21
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us the certified copy of your ID and affidavit to *** specifying that you did not open up a contract with MTN will then log a request with our ***** to investigate and resolve accordingly.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
RS
Ryan S's updateReviewer Update
12 Feb 2018, 18:35Mike... Is this a joke?
"Dear Valued Customer"?
My name is Ryan. It says so on the public review.
"delivery in one of our touch points"
There was no touch point. You just started *****ing money from me.
"Kindly email us the certified copy of your ID and affidavit to ********** "
Did you read a single word that I wrote or did you just copy and paste a generic reply?
It will take me 60 - 90 minutes to go to the police station, wait in line, and fill out the paperwork. My hourly rate is $250 and I will need a 50% deposit before I start the work. Where should I send the invoice?
RS
Ryan S's update12 Feb 2018, 18:35
Reviewer Update
Mike... Is this a joke?
"Dear Valued Customer"?
My name is Ryan. It says so on the public review.
"delivery in one of our touch points"
There was no touch point. You just started *****ing money from me.
"Kindly email us the certified copy of your ID and affidavit to ********** "
Did you read a single word that I wrote or did you just copy and paste a generic reply?
It will take me 60 - 90 minutes to go to the police station, wait in line, and fill out the paperwork. My hourly rate is $250 and I will need a 50% deposit before I start the work. Where should I send the invoice?