***** and theft
<p>Hi there, I need help regarding my mtn contract.</p> <p>I've had my contract for plenty years now and it's always been a top up contract. After I received my last upgrade they decided to change it from top up to open data without asking if I wanted it.</p> <p>Due to this I've incurred a bill of R1059 which they expect me to pay. I never asked for change and never signed anything authorising them to change my conditions. </p> <p>They keep lodging my complaint but nothing gets done about it, and they keep suspending my phone.</p> <p>Please I need help.</p> <p>Thanks</p> <p>Gavin</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you signed for an MTN My Choice 100min package which is not a TopUp package nor an Open line. This package has services of both an Open line and Topup, the only way to deactivate the Open line services is to set a Limit called the Subscriber Usage Limit to R0.00. This limit prevents you from using over your monthly allocations without topping up airtime or data bundle.
As per our records this limit was never set upon upgrade, limit was only set on the 06 October 2016. This means both the Open line and TopUp services were active until the 06 October 2016. You were able to load prepaid airtime and if airtime is not loaded then you were able to exceed and be charged the Out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you signed for an MTN My Choice 100min package which is not a TopUp package nor an Open line. This package has services of both an Open line and Topup, the only way to deactivate the Open line services is to set a Limit called the Subscriber Usage Limit to R0.00. This limit prevents you from using over your monthly allocations without topping up airtime or data bundle.
As per our records this limit was never set upon upgrade, limit was only set on the 06 October 2016. This means both the Open line and TopUp services were active until the 06 October 2016. You were able to load prepaid airtime and if airtime is not loaded then you were able to exceed and be charged the Out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you signed for an MTN My Choice 100min package which is not a TopUp package nor an Open line. This package has services of both an Open line and Topup, the only way to deactivate the Open line services is to set a Limit called the Subscriber Usage Limit to R0.00. This limit prevents you from using over your monthly allocations without topping up airtime or data bundle.
As per our records this limit was never set upon upgrade, limit was only set on the 06 October 2016. This means both the Open line and TopUp services were active until the 06 October 2016. You were able to load prepaid airtime and if airtime is not loaded then you were able to exceed and be charged the Out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you signed for an MTN My Choice 100min package which is not a TopUp package nor an Open line. This package has services of both an Open line and Topup, the only way to deactivate the Open line services is to set a Limit called the Subscriber Usage Limit to R0.00. This limit prevents you from using over your monthly allocations without topping up airtime or data bundle.
As per our records this limit was never set upon upgrade, limit was only set on the 06 October 2016. This means both the Open line and TopUp services were active until the 06 October 2016. You were able to load prepaid airtime and if airtime is not loaded then you were able to exceed and be charged the Out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you signed for an MTN My Choice 100min package which is not a TopUp package nor an Open line. This package has services of both an Open line and Topup, the only way to deactivate the Open line services is to set a Limit called the Subscriber Usage Limit to R0.00. This limit prevents you from using over your monthly allocations without topping up airtime or data bundle.
As per our records this limit was never set upon upgrade, limit was only set on the 06 October 2016. This means both the Open line and TopUp services were active until the 06 October 2016. You were able to load prepaid airtime and if airtime is not loaded then you were able to exceed and be charged the Out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you signed for an MTN My Choice 100min package which is not a TopUp package nor an Open line. This package has services of both an Open line and Topup, the only way to deactivate the Open line services is to set a Limit called the Subscriber Usage Limit to R0.00. This limit prevents you from using over your monthly allocations without topping up airtime or data bundle.
As per our records this limit was never set upon upgrade, limit was only set on the 06 October 2016. This means both the Open line and TopUp services were active until the 06 October 2016. You were able to load prepaid airtime and if airtime is not loaded then you were able to exceed and be charged the Out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you signed for an MTN My Choice 100min package which is not a TopUp package nor an Open line. This package has services of both an Open line and Topup, the only way to deactivate the Open line services is to set a Limit called the Subscriber Usage Limit to R0.00. This limit prevents you from using over your monthly allocations without topping up airtime or data bundle.
As per our records this limit was never set upon upgrade, limit was only set on the 06 October 2016. This means both the Open line and TopUp services were active until the 06 October 2016. You were able to load prepaid airtime and if airtime is not loaded then you were able to exceed and be charged the Out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you signed for an MTN My Choice 100min package which is not a TopUp package nor an Open line. This package has services of both an Open line and Topup, the only way to deactivate the Open line services is to set a Limit called the Subscriber Usage Limit to R0.00. This limit prevents you from using over your monthly allocations without topping up airtime or data bundle.
As per our records this limit was never set upon upgrade, limit was only set on the 06 October 2016. This means both the Open line and TopUp services were active until the 06 October 2016. You were able to load prepaid airtime and if airtime is not loaded then you were able to exceed and be charged the Out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
So am I to understand that this is my fault?
As I told you I was always on a top up contract and was not informed of this setting that had to be in place on my new upgrade. Had I been informed I would have had it done the same time I got the new phone.
Is mtn expecting me now to carry this and pay for it too?
Very disappointed and feel cheated
So am I to understand that this is my fault?
As I told you I was always on a top up contract and was not informed of this setting that had to be in place on my new upgrade. Had I been informed I would have had it done the same time I got the new phone.
Is mtn expecting me now to carry this and pay for it too?
Very disappointed and feel cheated