***** and terrible service
<p>I <span style="color: #555555; font-family: 'Source Sans Pro'; font-size: 12.1267px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> was in Cape Town in July and received a SMS to say my contract was successfully upgraded. At the time didn’t pay much attention as I was setting up new labs. Anyway after investigation back in JHB I found out their campus square branch gave my upgrade to some ******. I called again spoke to someone they said email </span><a style="text-decoration: none; color: #4285f4; font-family: 'Source Sans Pro'; font-size: 12.1267px; font-variant-ligatures: normal; orphans: 2; widows: 2;" ********** ********** style="color: #555555; font-family: 'Source Sans Pro'; font-size: 12.1267px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> with an affidavit and certified ID which I did no feedback. Called again trying to get through to the ***** department, get through and I am told this line is for MTN employees only, I should contact the contact centre and see who deals with the ***** emails, I called again. and was told no one can help me as the contact centre doesn’t exist or some bull****. I AM SICK AND TIRED OF CALLING I WANT ONE OF YOUR ****ING ******S TO CAKLL ME AND SORT THIS **** OUT. I HAVE BEEN PAYING THAT STUPID CONTRACT BECAUSE IF I DONT YOU CUT MY LINES. GET YOUR ****ING ACT TOGETHER.</span></p>
Good day Mr Crews,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with our ***** Department and appreciate your patience while the investigation is underway. You will be contacted as soon as possible.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day Mr Crews,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with our ***** Department and appreciate your patience while the investigation is underway. You will be contacted as soon as possible.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie