1 reviews | Active since Oct 2014
***** and/or Theft by MTN
I receive my statements electronically. <br> In December my statement ended (yet again) with a credit of R388,02 (which I have at numerous times tried to get resolved but have just wasted my time).<br> The credit is due to me due to funds that I overpaid. <br> I received no statement for January.<br> The February statement doesn't reflect this credit due to me anymore and I have requested the January statement by phone and numerous times by e-mail as well but have NOT received this to date.<br> My electronic statement for the last 3 months also only reflects December, February and March.<br> Where is January and where is the credit due to me?<br> Who in MTN deem it necessary to hide my January statement and Why???? <br> mtn, Don't wonder why I allege that you are *****ing or de*****ing me!<br> Something is VERY wrong there!!!
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
There is no credit due, your balance was R2048.30 after the invoices dated 2015-12-26 were finalized. A debit order of R1073.50 went off on 2015-12-31 and after that your balance was R974.8. We have requested that you must be sent the statements, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
There is no credit due, your balance was R2048.30 after the invoices dated 2015-12-26 were finalized. A debit order of R1073.50 went off on 2015-12-31 and after that your balance was R974.8. We have requested that you must be sent the statements, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***