1 reviews | Active since Dec 2016
***** and no action taken towards call center staff
<p>On the 1st of January 2017. I received an SMS that my bank account had been debitored R738.80 from MTN. I don't have have an account or contract with MTN. The question is how or who had given my banking details so that someone can despose my hard earned money to for theyself.</p> <p>Action need to taken with regards to the people that have done this. I am no have to keep running to the bank and this is costing me bank charges that no will ever refund me. </p> <p>Values are important and as it stand don't see your call center following they values and they are taking people money without they permission. How honest are the people that you employe or trust them. I have no trust as my information is been commromusred </p> <p>Have we gone so corudt that we just take as we please? </p> <p>I await your response as to this matter as I will not leave this hanging. Even if I have to take legal action.</p>
Good day Mandy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit, certified copy ID and a case number in order for our ***** department to investigate the matter. Should you wish to see a copy of the ********** contract, please supply a section 205 subpoena as per policy and audit processes.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Good day Mandy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit, certified copy ID and a case number in order for our ***** department to investigate the matter. Should you wish to see a copy of the ********** contract, please supply a section 205 subpoena as per policy and audit processes.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***