CC
Carel C
1 reviews | Active since Dec 2011
27 Feb 2016, 22:52
***** AND DAILIGHT *******
After sim swap I am being charged for subscription services and call charges of a sim card that I haven't even used once!!!!!!<br> <br> IN FACT I HAVE TESTED THE SIM IN MY CELLPHONE AND GET MESSAGE: INVALID SIM BUT STILL BEING CHARGED FOR CALLS & WASP SERVICES!!!! DOES NOT COMPUTE/MAKE SENSE!!!!!<br> <br> I've been asked to make an Affidavit by you mtn witch I have done and after explaining my details to the police I was advised to lay a ***** case against you mtn!!!<br> <br> I have tried from my side!!!! For months!!!<br> <br> I am going to lay a ***** case against you mtn report you mtn to ICASA slander you mtn across as many social media platforms as i can find & THERE ARE SO MANY!!!<br> <br> I have been civil but I am now past being civil and nice!!!!<br>
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Replies (1)
MTN South Africa's replyOfficial
29 Feb 2016, 12:12Hello carlccc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query reference: (REQ:***) was validated on the 25/02/2016 and A credit request has been sent to our banking department for approval. Please note turnaround time is 3-7 working days. For a follow up on the reference number contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Nompumelelo
Regards
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query reference: (REQ:***) was validated on the 25/02/2016 and A credit request has been sent to our banking department for approval. Please note turnaround time is 3-7 working days. For a follow up on the reference number contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Nompumelelo
Regards
REQ:***
Best regards,
MTN South Africa's reply29 Feb 2016, 12:12
Official
Hello carlccc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query reference: (REQ:***) was validated on the 25/02/2016 and A credit request has been sent to our banking department for approval. Please note turnaround time is 3-7 working days. For a follow up on the reference number contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Nompumelelo
Regards
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query reference: (REQ:***) was validated on the 25/02/2016 and A credit request has been sent to our banking department for approval. Please note turnaround time is 3-7 working days. For a follow up on the reference number contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Nompumelelo
Regards
REQ:***
Best regards,