***** and cheating
<p>Just as a test I bought a 24h uncapped 1 day bundle. I activated and as soon as I did so...another message came through saying I have reached my 150mb fair use limit. </p> <p> </p> <p>I have no updates, all my apps are closed and yet they cheat and commit ***** by *****ing my money and not supply a service paid for.</p> <p> </p> <p>I am using this information and will log a complaint with the consumer protection services.</p> <p> </p> <p>MTN get away with too much. I will also based on this request cancellation of all my MTN products in light of lack of trust and contract breach by MTN.</p> <p> </p> <p>THANK YOU</p>
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MTN South Africa's replyOfficial
16 May 2017, 00:03Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support Team on 1555 for assistance in checking if your phone has Internet automatic updates or background data running. You can also request for the URL and Itemised Bill Reports to be send to you so you can identify sites that using most of your data. This can be done by contacting our Customer Care team on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply16 May 2017, 00:03
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support Team on 1555 for assistance in checking if your phone has Internet automatic updates or background data running. You can also request for the URL and Itemised Bill Reports to be send to you so you can identify sites that using most of your data. This can be done by contacting our Customer Care team on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
's updateReviewer Update
16 May 2017, 04:57Same message I got the last time. And my updated are off. This is unacceptable.
's update16 May 2017, 04:57
Reviewer Update
Same message I got the last time. And my updated are off. This is unacceptable.