***** and Bad customer service

My name is Puleng Mafanyolle Contact number ***

I have been with MTN for a very long time and so so Disappointed with this bad customer service and feel like no one is willing to help me.

On the 23 Nov 2020 I went to cancel my old contract and take a new one because I lost my phone. I was help by someone at college Square brandwag Bloemfontein.

I was told to pay R800 fee, I payed R400 and the lady said the rest will be debit on the 15th of December together with the last R300 of the old contract. Total amount will be R700. December MTN didn't debit, so in January you debited R1819. That I can't afford. While I was expecting mtn to debit at list R700+R400=R1100

I call customer service only to find out mtn didn't I include the R400 amount I paid on my invoice, and worse someone at MTN shop opened a contract on my name some day at college Square. I Called and went to mtn shop at Kimberly and I was not helped.

So so Disappointed that I hate mtn with all my heart with bad customer service

And worse you are not willing to solve your customers problems, your reply with so much disrespect even in your email.

I read so many bad reviews about mtn on the internet but I never thought that one day it could be me where their own shop assistance personnel are doing this and mtn customer service is not willing to help