* amount legal action, *** "* department"

Item: MTN South Africa
Rating: 1
Author: scott S

I had ***** committed on my account in May 2018 where someone upgraded a device I had with the MTN Pavilion store, Durban. After much frustration, almost 4 months on I am still getting statements from MTN asking for payment to be made for the outstanding ********** amount on my account. I am not one to waste my time writing reviews like this, but when a company threatens to take legal action against me for R1000 odd rand of ********** activity on my account, and then leaving me with rude *********** staff to deal with and NO WAY of directly contacting the "*****" department to get the issue resolved. I have been with MTN for over 10 years and never had major issues before. This is forcing me to look at other service providers as I don't have the time or energy to deal with this incompetence. Please get your sh*t together.

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Replies (1)

scott S's updateReviewer Update

27 Sept 2018, 08:49

Hi Dinesh It seems that your ***** number is only meant to be used for ***** that is directly related to MTN as a company itself. When you select option 2 you are requested to phone 173 and when you phone 173 nobody has the ability to work with ***** cases. So you end up just looping and getting nowhere, I am not sure why MTN has not invested in a ***** department for it's actual clients? I am still getting my bill with the amount of R1034.51 that they are expecting to be paid. Even though I got an SMS shortly after this complaint that said the issue had been resolved, with the ref number 1- ********** 5336

scott S's update27 Sept 2018, 08:49

Reviewer Update

***** amount legal action, *********** "***** department"

* amount legal action, *** "* department"