***** alert, wrong bank account
<p>MTN started taking money out of my Nedbank account 2 months ago. I do not have an MTN account and I don't even live in South Afrca anymore. I am not getting any joy from "customer service" or collection. Nedbank has been great and they continue to reverse the transactions each month, but this has got to stop! It is a clear case of *****! MTN, you have the wrong bank account.</p>
Good Day Nicci Pain
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that without the cell phone number in question ,ID number or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Nicci Pain
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that without the cell phone number in question ,ID number or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Zukiswa, you like everybody else I have writen to is NOT listening to me! Plse take the time to read this whole message.
this is a e-mail from mtn:
Good day
Kindly note the cell phone number for the account in question is ********** 146
We need a sworn affidavit from the police station and a copy of your certified ID in order for the ***** department to do an investigation. Please qoute the cell phone number and account number on the affidavit.
Acc no:C ********** Cell phone: ********** 146
Kind Regards,
Sifiso Maoka
Credit Management
MTN SA
Reference Number: ********** 2
1. I live in America, not south Africa and therefore cannot go to the police station
2. When I call the number you quoted if does not even connect – why is this?
3. This looks like a clear case of an internal ***** on MTN’s behalf
4. I would like this escalated to someone who can deal with this plse
5. I find this to be a very serious case of ***** and it’s very concerning that someone has access to my bank account details when I don’t even have an MTN account
this is the info from my bank account
29-Apr-16 MTN SP C ********** ********** 206 -586.44
12-May-16 UNPAID MAGTAPE ITEM 586.44
31-May-16 MTN SP C ********** ********** 068 -655.43
8-Jun-16 UNPAID MAGTAPE ITEM 655.43
Zukiswa, you like everybody else I have writen to is NOT listening to me! Plse take the time to read this whole message.
this is a e-mail from mtn:
Good day
Kindly note the cell phone number for the account in question is ********** 146
We need a sworn affidavit from the police station and a copy of your certified ID in order for the ***** department to do an investigation. Please qoute the cell phone number and account number on the affidavit.
Acc no:C ********** Cell phone: ********** 146
Kind Regards,
Sifiso Maoka
Credit Management
MTN SA
Reference Number: ********** 2
1. I live in America, not south Africa and therefore cannot go to the police station
2. When I call the number you quoted if does not even connect – why is this?
3. This looks like a clear case of an internal ***** on MTN’s behalf
4. I would like this escalated to someone who can deal with this plse
5. I find this to be a very serious case of ***** and it’s very concerning that someone has access to my bank account details when I don’t even have an MTN account
this is the info from my bank account
29-Apr-16 MTN SP C ********** ********** 206 -586.44
12-May-16 UNPAID MAGTAPE ITEM 586.44
31-May-16 MTN SP C ********** ********** 068 -655.43
8-Jun-16 UNPAID MAGTAPE ITEM 655.43