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Pumeza M

1 reviews | Active since Sept 2018

11 Sept 2018, 17:54

***** accounts under my name.

I am an extremely frustrated consumer, being a client of MTN after 10 years of having contracts and upgrading with them all the time, but in this month, I regret staying for so-long with them. I only have 2 contracts with them and 3 ********** mobile phones were added under my name on the 25.06.2018 I had only found out when my debit order had gone through that I had to pay R4000.00, I went to their branches, they could not track the contracts for these ********** contracts and I requested that they block the numbers. I went to do an affidavit and sent it to them and to be told I must wait 21 days or more who’s ITC must be destroyed and who should have debit orders that will bounce as I don’t have the financial budget to accommodate for such instances. I will be sending this to all platforms of media, I have been a loyal client of MTN but what I get in return is personal credentials being compromised for ***** to be committed on my name. Here is the ***** ref number 1- ********** 233 I want an answer on this as this is affecting my household and I am the bread winner in my house. If I knew this was coming I would have not upgraded with them this year for my 2 contracts. The service I have received is absolutely revolting, I would consider trying to move my business to another service provider where I would be appreciated as a customer. Further more I no-longer receive my statements via email and I have no idea why, I have requested assistance and was lead to a dead end. Remove these contracts under my name urgently, ********** 052, ********** 041, ********** 031 This is the least I can ask for as a long duration client.

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Replies (3)
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Pumeza M's update15 Sept 2018, 10:49
Reviewer Update
I need an answer on this Monday the 17th please.
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Pumeza M's update19 Sept 2018, 07:55
Reviewer Update
Alice my number has been suspended due to this query,I am goin to escalate this to your acting CEO and ombudsman am goin to put it on twitter and Facebook and NCA cos its clear MTN is not taking me seriously all you are doing is to inconvenience my life all am paying for is to eb a loyal client for so many years, ******* service
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Pumeza M's update11 Oct 2018, 08:37
Reviewer Update
Hi Alice Kindly request that they update my ITC and send me the correct statement. I am glad this nightmare is over.