1 reviews | Active since Sept 2018
***** accounts under my name.
I am an extremely frustrated consumer, being a client of MTN after 10 years of having contracts and upgrading with them all the time, but in this month, I regret staying for so-long with them. I only have 2 contracts with them and 3 ********** mobile phones were added under my name on the 25.06.2018 I had only found out when my debit order had gone through that I had to pay R4000.00, I went to their branches, they could not track the contracts for these ********** contracts and I requested that they block the numbers. I went to do an affidavit and sent it to them and to be told I must wait 21 days or more who’s ITC must be destroyed and who should have debit orders that will bounce as I don’t have the financial budget to accommodate for such instances. I will be sending this to all platforms of media, I have been a loyal client of MTN but what I get in return is personal credentials being compromised for ***** to be committed on my name. Here is the ***** ref number 1- ********** 233 I want an answer on this as this is affecting my household and I am the bread winner in my house. If I knew this was coming I would have not upgraded with them this year for my 2 contracts. The service I have received is absolutely revolting, I would consider trying to move my business to another service provider where I would be appreciated as a customer. Further more I no-longer receive my statements via email and I have no idea why, I have requested assistance and was lead to a dead end. Remove these contracts under my name urgently, ********** 052, ********** 041, ********** 031 This is the least I can ask for as a long duration client.
