IK
Irma K
1 reviews | Active since Apr 2018
03 Apr 2018, 07:46
***** accounts opened!
I need someone from the ***** department to give me a call ASAP. I want to open a case of identity theft and ***** against on of your branches. Someone opened THREE accounts against my name. 2 x R6000 and one R5000 a month contracts. And even debit orders was done for this. I want to know HOW these accounts was opened in JHB when i live in PE??? I have NEVER had ANY MTN contracts in my life!!
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Replies (2)
MTN South Africa's replyOfficial
03 Apr 2018, 10:34Good day Irma,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that in order for us to escalate your ***** complaint, we would require an affidavit from the police as well as a copy of your ID. Once you have this information, kindly contact our call centre @ 808 from your MTN line so that they may assist you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Apr 2018, 10:34
Official
Good day Irma,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that in order for us to escalate your ***** complaint, we would require an affidavit from the police as well as a copy of your ID. Once you have this information, kindly contact our call centre @ 808 from your MTN line so that they may assist you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
IK
Irma K's updateReviewer Update
03 Apr 2018, 10:40I DONT HAVE A MTN LINE.... I HAVE NEVER HAD A MTN ACCOUNT!!!!! And everytime i try to call your ***** department i get transferred to someone who says its got nothing to do with them. I have an affidavit and evrything.
IK
Irma K's update03 Apr 2018, 10:40
Reviewer Update
I DONT HAVE A MTN LINE.... I HAVE NEVER HAD A MTN ACCOUNT!!!!! And everytime i try to call your ***** department i get transferred to someone who says its got nothing to do with them. I have an affidavit and evrything.