***** account reported but still open

There was a ********** account opened in my name by mtn and they have setup a debit order which first deducted about 822 and now today i get an sms that they took another 1019. Tim from their complaints department said the account was suspended and i sent him an affidavit as requested not he did not stop the account and refund me. The below response is from last months complaint i logged<br> <br> We will then log<br> a request with our ***** Department to investigate and credit you accordingly for any funds that have been deducted from your banking account. Please then send the documents to fax number *** marked attention Tim.<br> <br> Regards<br> TimMTN Complaints Management Team: REQ:***