***** account opened in my name

On 22 Dec 2020 there was a deduction made from my account of about R1000 from MTN. Because i didnt have money the deduction bounced. I never attended to it. 22 Jan 2021 another deduction went off my account again of about R2000 from MTN yet again the deduction bounced due to insufficient funds. Then i wanted to be pre-approved for a home loan and they dexlined me because of the outstanding debt i have with MTN. I dont have any contract with MTN and never had any contract with MTN. I decided to go to MTN in Birchacres Kempton park to check the debt i have with them. To my suprise someone took a phone on contract at some store in Cnr Willian nicole drive with my credentials. I emailed MTN and they asked me to send my ID copy and Affidavit confirming that i didnt take any contract. I did so at the begining of. March. I received a response that it will take 21 working days for the matter to be attended to. On the 1st of April i go again to MTN store at Norkem to follow up and they said the account is still active with outstanding amount of about R5000 the lady said she cant help i need to call MTN. I asked for numbers and she said the only way i can call is if i buy an MTN simcard to call customer care with MTN simcard. I told her i dont want simcard i want the number to call MTN. Today is the 3rd April 2021 i have not received any communication from MTN, my credit record is being ruined by *********** staff member who failed to authenticate documents used to open the account. I want this account removed on my name it is holding me back in my life.