1 reviews | Active since Jan 2014
***** Account Help
I had someone open a ********** account on my name in 2015. I went to Canal Walk MTN store in March 2015 and explained what happened. The staff told me to write statements and report it to SAP (have my case nr) and email all information to ********** and ********** I did everything and called these people over and over I have send emails with reference numbers ********** 87, A ********** , ********** and MTN REQ: ********** to name a few to MTN and no reply. It's 2017 and still NO reply. This is affecting my credit score to buy a house and I now need to take the legal route against MTN. I recently also went to another MTN shop(8 Aug 17) and also emailed all my information to ********** and again no feedback. This is ridiculous!!!!!!!
Dear Andre,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Andre,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,