PR
Peter R
1 reviews | Active since Jun 2015
19 Jan 2016, 17:53
***** ACCOUNT , CONTRACT TERMINATED BUT NO REFUND
Hi , ***** was conducted on my name , i have supp**** all the neccessary documents and the contract was cancelled in October 2015 but i have not been refunded for the 18 months that i have been debitted.<br> <br> i have been to your stores several times and call your centres but i have not recieved feedback i am left with no option to write to you via this channel and i will start posting on facebook should this avenue not obtain the assistance i require.<br> <br> ref no : ***.<br> <br> I want my refund or else i will take this further as i am tired of your excuses.
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MTN South Africa's replyOfficial
20 Jan 2016, 10:43Hello PETERRR,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now contacted the administrator that assisted with closing off the account as ********** and requested them to get the credits assigned, then refunded by our Banking Department to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now contacted the administrator that assisted with closing off the account as ********** and requested them to get the credits assigned, then refunded by our Banking Department to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply20 Jan 2016, 10:43
Official
Hello PETERRR,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now contacted the administrator that assisted with closing off the account as ********** and requested them to get the credits assigned, then refunded by our Banking Department to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now contacted the administrator that assisted with closing off the account as ********** and requested them to get the credits assigned, then refunded by our Banking Department to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***