ZD
Zama D
1 reviews | Active since Aug 2016
11 Aug 2016, 11:35
***** Account
<p>In February 2016 I had migrated my contract to prepaid and paid off the last installment cash.</p> <p>After I had consulted with the ROSEBANK MALL branch and I was assured my contract has been migrated, I receive a statement at month-end saying that my contract is still active. The MTN Rosebank Mall branch consultant I spoke to is Tumelo Mosiane. </p> <p>Then I spoke to a Claudette Wood at MTN ***** on the 23 March 2016 nd sent her emails stating that my account had been **********ly upgraded and opened. She told me the issue was reversed and the money had been reversed. However in April, May, June and July I was still being billed and today this account was handed over to Saya Recoveries. </p> <p>This goes to show that MTN will ***** you over and not deal with your issues in timely manner and allow ***** to be committed in clients'names. </p> <p> </p>
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MTN South Africa's replyOfficial
12 Aug 2016, 07:03Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
A***:
Thank you for your time online.
The account will be credited in full for the balance outstanding R 664.58, the request for the cancelaltion reflect on the account, due to the ***** upgrade done to the account the line has not been cancelled and the system generated invoices.
The request has been sent to the legal department to sent the request to Saya Recoveries. to remove your name from the list, this can take up to 21 days to be resolved.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply12 Aug 2016, 07:03
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
A***:
Thank you for your time online.
The account will be credited in full for the balance outstanding R 664.58, the request for the cancelaltion reflect on the account, due to the ***** upgrade done to the account the line has not been cancelled and the system generated invoices.
The request has been sent to the legal department to sent the request to Saya Recoveries. to remove your name from the list, this can take up to 21 days to be resolved.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,