KL
Katlego L
1 reviews | Active since Jun 2016
30 Jun 2016, 06:56
***** Account
<p>Last year my cellphone contract was ending with MTN so I called in to say that I will not be renewing it anymore so the last debit order was supposed to have gone off in October but after cancelling the contract, MTN continued to debit my account the amount of R599.00 from November until currently, in January I spoke to a lady by the name Thando Ngwenya from MTN who then requested me to email her an affidavit and copy of my ID which I did, she then never responded to me eversince and I would like to stop this because it’s *****, I was told that the contract was renewed in Key West Mall which is in Krugersdorp and I’m based in Johannesburg. I want this matter investigated because it is inconveniencing me currently. I was also told that i will be reimbursed for all those months.</p> <p> </p>
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MTN South Africa's replyOfficial
04 Jul 2016, 16:03Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been sent to the ***** department to investigate, REQ:***. This request has been sent to ***** on the 24-6-2016, note it will take the ***** department +- 15-20 days to resolve.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply04 Jul 2016, 16:03
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been sent to the ***** department to investigate, REQ:***. This request has been sent to ***** on the 24-6-2016, note it will take the ***** department +- 15-20 days to resolve.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,